FAQs
You Asked, We Answered
I haven't received my order, what should I do?
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Items must be sent back within 30 days of the delivery date.
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Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, and returned in their original packaging.
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Items must be free of stains, makeup, deodorant, or wear body
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All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
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When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
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All returns are refunded via store credit in the form of a Family Ties
What are the payment options?
We accept debit, credit, and payPal.
I received a defective or a wrong product what do I do?
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We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at aobsportswear@outlook.com to notify us of the mix up. Please include the following in your email: your order #, name, email used on the order. Make sure to specify concern: original product ordered as well as the actual product you received includiing the style/design, color and size. Please attach picture of the product(s) showing the mishap.
What is your shipping policy?
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