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You Asked, We Answered

I haven't received my order, what should I do?

  • Items must be sent back within 30 days of the delivery date.   

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, and returned in their original packaging.

  • Items must be free of stains, makeup, deodorant, or wear body

  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

  • All returns are refunded via store credit in the form of a Family Ties

What are the payment options?

We accept debit, credit, and payPal.

I received a defective or a wrong product what do I do?

We apologize for the mix-up and want to ensure you get  the right item as quickly as possible! Feel free to send us an email at to notify us of the mix up. Please include the following in your email: your order #, name, email used on the order. Make sure to specify concern: original product ordered as well as the actual product you received includiing the style/design, color and size. Please attach picture of the product(s) showing the mishap. 

What is your shipping policy?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

What is your return policy?

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